Last updated: 31 October 2026
This notice explains how Ranova Energy Ltd (company registration number 14226726), 106 Stoney Lane, Birmingham, B12 8AF, uses personal information received through this website and service enquiries.
Information you provide
When you submit an enquiry, we collect your name, email address, telephone number, property address or postcode, property details, service selection and any message you choose to provide. Please avoid including sensitive personal information that is not needed for your enquiry.
How we use your information
We use enquiry details to respond, prepare quotations, arrange appointments and deliver the requested service. Where appropriate, this supports steps you ask us to take before a contract and our delivery of that contract. We also use necessary records to administer the business, protect the website and meet applicable legal obligations.
Who receives your information
Enquiries are sent to our business mailbox. Website hosting, email and relevant service providers may process information on our behalf. Information may be shared with people involved in delivering your agreed service or where disclosure is required by law. Contact us if you need details of the providers involved in your booking.
How long we keep information
We retain information for as long as needed to handle your enquiry, deliver the service and meet applicable record-keeping requirements. The period depends on the service and the records involved. Contact us to ask about the retention period for your information.
Sign-in and cookies
The sign-in form uses WordPress accounts and authentication cookies to maintain a signed-in session. Cookies may also be used by installed website features. You can manage cookies in your browser; blocking authentication cookies may prevent sign-in.
Your information rights
You may ask to access or correct your personal information and, where applicable, request deletion, restriction or portability, or object to processing. Where processing relies on consent, you can withdraw it. These rights depend on the circumstances and any applicable exemptions. Contact us at ali@ranovaenergy.co.uk or call 0333 888 0015. You can also raise a concern with the UK Information Commissioner’s Office at ico.org.uk.
Updates and questions
We may update this notice when our website or services change. Contact Ranova Energy Ltd using the details above if you have questions about this notice or how your information is used.